You start work and first things first? — You check your emails. Then, you keep the email tab open all day and skip to it every time the new message counter lights up. Next thing you know, 28% of your workweek is obliterated by email.
Let’s check some ways you can optimize your inbox and improve its management to boost the value of productivity.
Unless all your tasks revolve around doing emails all day (shout out to all the customer service specialists), there’s no point in living in your inbox. The emails will keep coming no matter how many you read, reply to or delete.
Ideally, you should strive for Inbox Zero, but not in a literal sense. In the sense that managing your inbox shouldn’t take much time. Organizing your inbox helps bring you closer to this ideal – save time and create an email management experience where you focus only on things that matter.
Before we move onto the seven suggestions, let’s also touch base on the topic of productivity. It’s a tricky subject.
See, you could say that making a sandwich is one task. Or, you could say that making a sandwich involves ten tasks. Doing ten tasks feels like you’ve been more productive than if you did one. But you only made a sandwich.
Doing emails is really only one repetitive task.
Thus, productivity is about value, not quantity. Keep that in mind while exploring the following seven methods for prioritizing email.
Granted, not all of the following suggestions would work, so choose ones that will work well for you considering your work schedule, sleeping patterns, or daily routines.
Have you ever procrastinated with email? You’re tired from working but you go to your inbox to keep busy.
It may be hard to stay productive work-wise when you have the unread email counter going up in your peripheral. But there are probably a couple of important tasks that email keeps you from doing.
If you need a break – take a meaningful one. Here are a few suggestions:
On a side note, close your email client or browser tab before you go on your break. It’s no use if you come back to the computer and hop onto dealing with emails once again.
High priority work tasks come first.
Desktop and mobile notifications are a convenient feature in many applications. Sometimes too convenient for distracting your brain from the activity at hand.
How many emails a day do you get? Probably close to 200. So it’s about 200 pings or dings or buzzes a day. Double that if you have notifications switched on both your laptop and smartphone. And how many of them actually turn out to be an emergency?
A study from Irvine University in California has shown that it takes an average of 23 minutes to find focus on the task you were doing after a distraction. This affects how much you can get done in a day.
A good strategy is to turn off all notifications and set yourself certain times when you check up on your inbox. But more on that later.
And remember, if there’s an emergency, someone will call you.
Urgent things rarely turn out to be important. If you’re familiar with the Eisenhower matrix, you know you shouldn’t have any tasks like that on your schedule.
Applying the rule to email management, you will often receive subject lines that create a sense of urgency but the contents reveal there’s nothing that important. Not just from brands, from your colleagues, too. Such emails don’t need any higher priority than the rest of your emails.
On the same topic, you can create a folder system that would cater to priority or urgency. For example:
Note that if an email should or could be delegated to a coworker, do that right away.
You can also set up filters to send emails automatically into folders. It’s easier to do if there are obvious conditions such as a sender address.
Another way to deal with email priorities is getting them onto a to-do list. This ensures that emails needing action do get it. Some tools might help:
Having an email account reserved solely for work-related matters doesn’t save you from occasional promotions you didn’t subscribe to or scammers masquerading as customers.
The main way to deal with this kind of spam is by blacklisting the addresses. This helps your email provider improve anti-spam algorithms.
Alternatively, you can upgrade your antivirus software to deal with emails or install specific tools, such as:
Managing emails is a task in itself, so it needs to have a dedicated spot on your schedule. Not for when you have a few spare minutes.
A good system is scheduling three slots of time a day if you get a lot of email traffic:
A word of warning! Don’t check your emails first thing in the morning. Start work with the most complex task of the day, while you still have the energy to do it. Then, you can switch to email management as a lighter task.
There’s a 20% to 80% relationship between time and results – the Pareto Principle. Applying it to email management, 20% of emails in your inbox are vital, and doing them will give 80% of results. And vice versa, 80% of trivial emails will grant only 20% of results.
So, shift your focus to the 20% of your inbox that needs most of your attention? What would that imply?
You could say that this portion is project-related emails and communication with your top clients. But it’s a bit more nuanced than that.
Assume it’s an email from your top client and they’re waiting for a reply within the next few hours. But does this reply need to be well thought through and long? Not every time. Some replies need to just show that you’re working on a case or issue.
You’ll also notice that some replies or first-time messages keep reoccurring. Save them as canned responses. Gmail and Outlook, for example, have the functionality to create email templates. You can also use online notepads like Evernote or create a folder in Google Drive or One Drive dedicated to canned responses. Anything that’s always at hand.
Ideally, you should have three email accounts:
If you keep up this system, in most cases, you might get emails that you don’t really open or read only to your social account. Yet, this doesn’t mean that the social account should turn into a 1500+ email nightmare by the end of the week.
Whenever you have time scheduled for your social account, make sure you weed out subscriptions you don’t want. There’s no use in keeping such emails in your inbox or deleting them again and again unopened.
Managing more than one work email account can be a problem in itself. While you can differentiate between handling work email during the workday, and family/social accounts in your off-time, it’s not the same when you need your work email.
Webmail provided by email services doesn’t really make checking several accounts any easier, but a good email client can help you manage more than one inbox more efficiently. Especially if you find one that has specific functionality for managing several accounts — not just inboxes — at the same time. That means you would be able to manage calendars from different accounts, too.
An email client keeps your customer base and email marketing separate from the rest of your work tasks. But whichever email client you choose, make sure it:
Email management can be less of a chore if you take some time to organize your email accounts and inboxes. Adding just a few good habits can help you better prioritize email management as a task on your work schedule.
Some of these good habits are getting rid of email notifications to reduce unneeded distractions, limiting the amount of time you spend in your inbox, and curating folders with different priority emails.