Webinar: Rethinking the Customer Journey in the Age of AI

Tuesday, September 22, 2026

12pm CT

While all the buzz seems to be about how AI is changing marketing, the real story is how AI is changing the customer’s journey and buying process. Growing a business today means rethinking the entire customer journey, from the first touch to the biggest advocate.

In this session, best-selling author John Jantsch reveals a proven framework for blending marketing, sales, and service into a single path: one that attracts and keeps ideal customers.

Participants will leave with:

  1. A stage-by-stage breakdown of the 7 stages of the Marketing Hourglass®, and what’s changed since buyers started researching with AI.
  2. A scored diagnosis of your own customer journey, or a client’s, using the same scorecard everyone in the room fills out live.
  3. The one root cause behind most of the leaks, and where to point your strategy next.

Bring a notepad. This one’s hands-on.

Sounds great! Sign me up 

Want more webinars like this?

Jump on our newsletter to snag our best tips and stay up-to-date on upcoming events, all delivered straight to your inbox every two weeks.