In an emergency, please visit www.orbitmedia.com/support to create a support ticket. We will be in touch with you as quickly as possible.
Ticket Category Quick Guide:
Emergency - Website is down; E-commerce errors
Technical Issues: Form is broken; Page contents do not display as designed
Support Request – Need CMS help? “How to” questions
Maintenance – Upgrades; Design and Content changes
Support Cost and Terms Summary:
Orbit charges $140 per hour for all support services except when 1) Resolving hosting issues and 2) Fixing something that is broken. For new requests estimated over 3 hours, Orbit will propose a cost estimate for approval. For more information, please read our Support and Maintenance Policy.
Interested? We would be happy to share with you our experiences and help you understand the potential opportunities involved in achieving your goals.
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Orbit is a proud member of the Chicago community. We strive to educate and collaborate with like-minded businesses to make a difference environmentally and socially. Let's collaborate.
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Orbit Media Studios • 4043 N Ravenswood Ave, Suite 316, Chicago, IL 60613