Hosting & Support

We don’t just build your site and walk away. We offer ongoing support for all your post-launch needs. The Orbit support team handles everything from from bug fixes, site performance issues and CMS updates to design tweaks and new feature support.

We’ll also help our managed or hosting clients deal with server-related issues. With three tiers of support, you’ll never really be left to deal with your site alone.

Hosting & Support CTA – support policy

Managed website options

Avoid the hassle of hosting your own site.

Our support team will take care of the details so you’ll have more time to focus on updating your content. These are a just a few of the ways you’ll benefit from managed hosting:

  • uptime monitoring
  • site maintenance
  • content management system updates
  • security management
  • performance optimization

View Managed Website Services

Shared & dedicated hosting options

Successful sites are powered by reliable hosts with high availability and low failure.

Your hosting package is the difference between success and failure when your business depends on the traffic generated on your site.

See Shared & Dedicated Hosting

Support portal

A little extra help when you need it most.
  • Online support always available through our 24/7 support portal
  • Content Management System (CMS) updates, help & training
  • Bug fixes, software updates, hosting issues, backups, security patches
  • Hosting and managed service assistance (eg, hosting questions, uptime and performance, page speeds)

Submit a Support Ticket

Support services

Comprehensive support for your site, from small bug fixes to security updates.

The Orbit support team will monitor, diagnose, backup and update your site. We’ll fix integration issues, apply upgrades to CMS and plugins and help with small feature requests.

If your site goes down, the Orbit support team will be there to pick it back up.

Read our Support & Maintenance Policy

Dedicated service agreements

Make your site better every month with regular improvements.
  • Ongoing of Google Analytics with our web strategists
  • Access to an insanely dedicated team
  • Weekly activity reports by your Project Manager
  • New features and enhancements pushed live each month
  • A continually evolving and improving website

Site enhancements

Keep growing your site one feature at a time.

Maybe you’re moving toward data-driven decisions or you’re ready to integrate your site with a new tool. Out support team offers site enhancements that are perfect for:

  • Post-launch updates and adding new functionality
  • Refreshed designs for features and pages
  • Enhanced functionality for existing features
  • Custom integrations with new third party tools

How well do you know your web host?

Orbit’s web hosting packages are based on your individual requirements so you never have to feel like you’re settling. Because Orbit designs and develops the sites we host, we also maintain the environments. Take advantage of robust hosting plans by partnering with us.

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