Web Content Writing: Creating Content for the Lead Generation Funnel

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Andy Crestodina
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Web content supports the lead generation funnel in many ways.

Some content builds awareness, pulling your audience in toward you. Other writing compels your audience to act, building trust. Specific content affects specific parts of the funnel.

So as a web content writer, you can write content to strengthen different parts of the funnel.

How Content Affects the Funnel

The “lead generation funnel” is simply a way to think about the path that each visitor takes on their way to becoming a lead. It starts with awareness and ends with action. Not getting leads? That means there’s a weakness in your funnel.

Let’s take a look at ways to diagnose those weaknesses, and then strengthen them by writing the right kind of web content.

Top of the Funnel: Awareness

TOFU

Content Goals: Gain attention. Increase visits. Branding. Establish general relevance.

Take a look at your analytics. If your conversion rate from visitors into leads is 2% or more, but traffic is low, there is a weakness at the top. These topics and tactics will help…

  • Search-friendly blog content
    Traffic from search engines is a powerful way to fill the top of the funnel. Win a steady stream of traffic from Google by aligning your web content with relevant keyphrases. Choose phrases that are the right mix of volume (yes, people are searching for it) and competition (yes, you have a chance of ranking).
    Tip: See the “Increase Targeted Traffic” post for keyword research instructions.

  • Be a Guest Blogger
    Guest blogging fills the funnel in three ways: First, it grows your social media followings. Second, it improves your link popularity (which makes your site more likely to rank). And finally, it builds your network of friends and allies, who may later share your web content.

  • Sharable, cross-platform content
    Of course you should share all of your content across all of your social networks, but it’s even better to adapt your content specifically for each platform. Record yourself presenting that blog post and publish it on YouTube. Break it up into a visual presentation and upload it to Slideshare.
    Tip: See the Periodic Table of Content for ideas on repurposing content.

  • Create List posts
    List posts get clicked more and shared more, increasing traffic and filling the funnel. They get clicked because they set an expectation with potential visitors: they’re structured, scan-able and include multiple items that the reader may find useful or interesting.

Middle of the Funnel: Encourage Consideration

MOFU

Content Goals: Educate, engage, get visitors to go deeper and to subscribe and follow.

If your web content has few shares and no comments, traffic from email and social campaigns is low and your email list isn’t growing, these are signs of weakness in the middle of the funnel. If your Analytics shows that repeat visits are low and the average visitor sees fewer than two pages, try these tactics and topics…

  • Write detailed, authoritative posts and pages
    Truly useful “how-to” posts are the best way to increase engagement. This content demonstrates genuine expertise, positioning your site as a valuable resource. These posts that inspire visitors to share, follow and subscribe. Those are exactly the actions that lead to repeat visitors.

  • Link together related topics with relevant content
    If your website has detailed information about topics A and C, but not B, then visitors will look for that information elsewhere. Ask yourself, have I missed something? Write that content and link it to the related pages through internal links.
    Tip: See “Content Hubs” for tips on creating structured sets of content.

  • Co-create content with relevant influencers
    Partnering with people whom your audience trusts will build your credibility. Invite relevant bloggers with legitimate social followings to contribute to your site. If possible, contribute content to their sites. This kind of collaboration strengthens the perception of your content through the halo effect.

  • Use a personal tone, be approachable
    If you want to build a community, you have to be a person. Visitors should hear your voice in your writing. They should see the faces of your team and your authors. They should see interaction in the comments. Faceless brands aren’t memorable and impersonal websites get fewer, shorter visits. So be human!

Bottom of the Funnel: Action

BOFU

Content Goals: Turn “suspects” into prospects. Build trust. Inspire visitors. Start a conversation.

If your website’s conversion rate is below 1%, there’s a problem in the bottom of your funnel. If your lead generation process isn’t complicated or your ecommerce checkout isn’t confusing, then the problem is probably your web content. Here are some topics and tactics that support the bottom of your lead gen funnel…

  • Publish content that answers the top sales questions
    For each prospect that contacts you with a question, there may be 100 others who didn’t bother to reach out and ask. Listen for those common sales-related questions and publish the answers on your site.

  • Show evidence that your services are valuable
    Data is proof and numbers are powerful motivators. You need to use data to prove your results. If you don’t have numbers, put the voice of your customers throughout your site in the form of testimonials. Everything you say is marketing. But when someone else says it, it’s social proof!

  • Tell stories that show your values
    If list posts are for the top of the funnel, stories are for the bottom. Take time to tell the complete story of why you do what you do. Why did the company start? What makes the business different? What do you believe in? What do you stand against? Your story should show that you care. It should show why the work you do makes a difference!

  • Guide visitors from the blog into the marketing pages
    A great marketing blog gently steers visitors toward the marketing pages. The posts should be relevant to your products or services and link to them within the text. These links guide visitors deeper into the funnel toward conversion.
    Tips: Use this guide for internal linking when creating connections between content.

  • Calls-to-action throughout the site
    Are you actually suggesting a next step? Are you gently nudging people to get in touch? Do you have CTAs at the bottom of all of your posts and pages? Or is each page a dead end? Guide your visitors to the contact page with quick calls-to-action on every page of the website.
    Tip: Use the “How to Design a Button That Gets Clicked” article as a guide for creating calls-to-action.

  • Write Articles for Prospects Already in Your Funnel
    Here’s a trick that few content writers use: write content for specific leads who are already in your funnel. If you have potential clients that just aren’t ready to sign that proposal, you can address their specific concerns with content tailored just for them. Just quickly write a post, case study or white paper that addresses their concerns. Even if it doesn’t close the deal, this content might just warm up the next lead.

Further reading: How to create a marketing funnel that generates sales (with templates). 

“Know, Like and Trust”

People work with people whom they know, they like and they trust. You’ve probably heard this before. But keep in mind, these aren’t just vague concepts. These are specific parts of your conversion funnel. Visitors are inside that funnel right now. Take a closer look, find weaknesses and fix them by writing web content tailored for each stage.

Make sense? Any questions? Got a tip of your own? Share it with your fellow readers with a quick comment below. We’d love to hear from you.

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Comments (13)
  • This information is ways gold. The only subscription I read every time. Thanks.

    • Thank you for the encouraging words, Barry. It’s comments like this that push us to publish our best. I’ll try not to disappoint you on the next one!

  • Every time I read a post from Andy, I learn something. Andy, you make me wish my marketing budget was bigger or that there were 26 hours in a day! Thanks for the info.

    • I have that feeling a lot. If I just had more time… But content marketing is a funny thing. It’s the combination of a hundred little actions, each of which makes a difference. Just pick one thing every day and do it. It’s a game of inches!

  • Excellent post as always Andy. Thanks for the helpful insight; I’ve shared it with several people already.

  • Hi. My name happens to also be Barry and have the same exact comment. Do we have room here for two redundant Barrys?

    • You guys are risking a duplicate Barry penalty…

  • Great, easy to digest content!

    I’d add the following:
    Use a call-to-action at every step of the process. Where you lead your prospects may differ.
    Keep your branding consistent from your content to your website or other conversion platform. You don’t want to loose prospects because they think that they’re in the wrong place.
    Check your conversion process. If it doesn’t work, then it doesn’t matter how good your content is.

    Happy marketing,
    Heidi COhen

    • Awesome. Thanks for that input, Heidi. That first tip especially is super important. You’re a superstar!

      Attention all readers: if you’re not familiar with Heidi, head over to heidicohen.com for a ton of actionable tips. Seriously good content…

  • Great article Andy – I very much like – and will benefit – from the diagnostics approach – so much more helpful then the run-of-the-mill regurgitations people pass off as content.

    • Thanks! Yes, it’s a better idea to use Analytics to see where the leaks are and patch them up with content. In fact, any other approach seems a little crazy, doesn’t it?

  • Once again Andy this is a terrific blog with great things for me to focus on even more. And your last points “Know, Like and Trust” are ones I live by. Over the years I’ve build strong genuine relationships with high level executives along with long distance business colleagues. They “know me, like me and trust me.” But it’s genuine.

    One of the best examples is a genuine relationship I’ve had over the years with the president of a well known high end travel company. We developed a strong business relationship over the past 14 years, yet never met face to face. When he finally decided to retire in April 2014 after a very successful career, I focused on him and his wonderful leadership style in travel business online magazine I write for. When I let him know about it (along with the link) he got back to me immediately and said he was “humbled and honored” that I would write about him. He gave me his personal email to keep in touch, which we do. It is about that “human touch” as well. And Andy? You do that best as well!

  • Hi,
    Content is an integral part of your lead generation efforts; you can think of it as the fuel for all of your lead generation marketing efforts past and present. Over the years, marketers have come to rely on content to connect with and influence prospects and customers who are now more informed and educated than ever before.

    Thanks

 
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