It’s that little box in the header of your website. Visitors use it to search for things. It’s usually called a “Site Search” and it helps people find what they’re looking for fast. It’s a way to help your visitors.
But for the marketer, it’s an incredible listening tool.
The site search tool gives you a peek into what your visitors want from you and your website. And sometimes, it shows you what your visitors can’t find. It’s an amazing way to find and fix content gaps.
In this post, we’ll do four things:
It’s not set up in Analytics by default because websites are custom. A lot of sites don’t even have a search tool (only 54% do according to our research). Some sites have them in just one section (on this website, it’s just in the blog) and some sites have more than one search tool!
Analytics doesn’t know how your site works so you need to tell it how to listen for site searches. Follow these steps for setting up the Site Search reports in Google Analytics:
Note: If the word “test” is not in the URL, you’ll need to contact your developer to help you set up your Site Search reports. You can find instructions for tracking site search without query parameters here.
Because Google Analytics can see what’s in the URL and the URL contains the search term, it can capture and report it. But you have to tell it where to look. You have to configure Site Search tracking in Google Analytics by adding the “query parameter.” This is the letter or word that appears just before the equal sign and the search term.
The query parameter is often ‘s’ or ‘search_term’ or something similar.
Note: If you just set this up, it may take a few hours or longer to start seeing data.
Also, there are two other settings here: a checkbox to strip out query parameters and toggle to turn on Site search categories. Unless the search tool is a key feature of your website and a primary way in which visitors get around, I recommend clicking the box and leaving the search categories toggle off.
That’s it! Your Site Search tool is set up and you’re ready to start listening.
Now we can eavesdrop on our visitors a bit, see what they’re looking for. The report we’re looking for is in Behavior > Site Search > Search Terms. It lists all the phrases that people type into your search box.
If the numbers in this report are very low, choose a longer date range to get more data and insights. This section also has some other interesting reports.
The insights from this report are often so obvious that I’m guessing some of you readers just left and will never finish this article. The usability problems and content gaps are leaping out of Analytics and onto your to-do list for today.
But if you’re still here, let’s do some analysis.
First, pretend you are the visitor and search for the top three phrases that they search for. What do you see? Anything unexpected? Are you having the experience you want them to have? I bet I just lost some more of you. The issues are so obvious that you don’t need any suggestions.
Still haven’t left? Great. Here are some examples of insights. These are examples of what your visitors are trying to tell you.
You are a patio furniture company. You sell all kinds of outdoor stuff for decks, patios and pools. Your navigation might look like this:
And here is what your Behavior > Site Search > Queries report looks like:
See the problem?
Your visitors are searching for “umbrellas” because they don’t see it in your navigation. Your navigation says “Shade Solutions” which is a weird term that people never say. Unless you’re a marketer… It’s going to be hot at the beach today. Don’t forget your shade solution!
Action! Change your navigation labels to align with the phrases your audience is searching for.
You are a construction equipment dealer. Your website has a resource center with guides for buying all kinds of machines. It’s a big section, so it has a search tool.
And here is what your Site Search > Queries report looks like:
See the opportunity?
The page gives them three big options. But since they don’t see what they want, they search.
Action! Add “bulldozers” to one of the labels, give it it’s own section or make one of the images a bulldozer!
You are a bank. Your site has lots of pages and content, so of course, there is a search tool. When you take a look, you can see that visitors are looking for some very specific information: “routing numbers.”
But look more closely at the data. See the “% Search Exits” column? Most people who search for this leave the site after searching. They leave before clicking again. They leave without finding anything!
Another way to look at this is to add more data to this report by using a “secondary dimension.”
Now you’re looking at a list of what people search for and the last page they visited. You can tell right away that some people find what they’re looking for and others leave from the search results page.
They never clicked. They left without the information they needed.
This is called the “Report of Broken Dreams” because it shows you what your visitors searched for, but didn’t find.
Action! This should be an easy fix.
Site search SEO is a type of optimization that everyone should love. Make your own content rank in your own search tool on your own website.
You are a tax advisor. Your firm offers a lot of services, your site has a lot of pages, so of course, you have a search tool. You check to see where people are using this tool by going to the Behavior > Site Search > Search Pages report.
Here’s what you find:
Not surprising, a lot of visitors search right from the home page. But what about the other pages? Are they missing some key information?
By adding the “Search Terms” as the secondary dimension to this report, you can see what people search for from which page of your site. A powerful combo!
Here’s what you find:
It looks like one of your pages is missing some specific information. People on the Estate Planning page are looking for something called “probate.” I’m not sure what that is, but you probably do.
Action! Add the missing information to the page. If this info is already on another page, you can also just add a prominent link, directing the visitor to the second page.
Your visitors would rather click or tap than type. They don’t really want to use your site search tool, but if they don’t see what they want, they’ll use it as a last resort.
It’s a far, far distance from the mouse to the keyboard. It’s even further on mobile. Don’t force them to make the jump. Check your Analytics to see who is crossing that chasm and then build a bridge so your next visitor doesn’t have to.
When you search for your brand in Google, you probably see your homepage ranking high with four or six links to interior pages underneath in two neat little columns. Those are your “sitelinks.”
But do you see anything else? Do you see a search box right above your sitelinks? This is common for big sites and well-known brands.
If you do, try a search using that search box. What do you see? Are you on a search results page within Google?
If so, Google keeping your potential visitors a little longer than they should. They’re not sending people to your site to see your search results. They’re taking away your ability to listen. You have two options:
This will let people search your content faster, right from Google, but it gives you the visitor. To do this, add this code to your homepage, editing the URL and target fields for your site.
“query-input”: “required name=search_term_string”
If you want people to visit you first and search your content later, you can remove the search box from above your sitelinks, just like Amazon does, by adding this code to your homepage.
<meta name=”google” content=”nositelinkssearchbox” />
Now your visitors will have to come to your site, experience your brand and your design, before searching your content.
Got any data-driven empathy tips of your own? Share with your fellow readers by leaving a comment below!