There’s a knowledge gap between designers and clients. Designers explain the hows and whys, but if a client does not have a design background, they may be at disadvantage when communicating their feedback.
Here are three easy things you can do to improve communication with your designer and effectively evaluate your designs:
Read on to find out how.
When you start with your sitemap, thinking about what you want a visitor to get out of each page will give you a foundation for evaluating the designs and wireframes. Having goals that you can refer back to will serve as a guide for on-going website management.
So what are your goals? Obviously you want your conversion rates optimized:
But you need to go deeper than that. You need to align your design goals with your business goals. Are you trying to streamline an ordering process? Focused on building an email list and a loyal following? Create an immersive exploration?
As you are looking at the design, think about how the elements are working towards (or against) those goals. If you want to increase newsletter sign-ups, can you find the input quickly? If you are trying to increase donations for your nonprofit, is the donate button easy to find?
Go back to that original goal: what is that one thing you want the user to do on that page. Is it obvious. If yes, then success! If not, ask your designer to design around that goal.
If your designer doesn’t have clear direction, you might lose each other in the fog. Here’s feedback that is not effective:
The reason why this feedback is not effective is because there are many ways to interpret the meaning. When talking about style, terms like “clean and modern” can be applied to a wide range of projects. For example, look at Hoerr-Schaudt and Midtown Athletic Clubs. Both designs could be described as “clean and modern”, but have very different aesthetics/style.
The crux of the issue goes back to the knowledge gap between the client and the designer. But there’s a way to bridge that cap. Narrow down what it is about that element that needs to change. Instead of saying that the colors aren’t working for you, say why it doesn’t work for you.
Is it because you feel the text is hard to read? Or maybe the background colors are brighter than you were expecting? Or is it a color that the leader in your industry has trademarked?
Don’t feel tongue-tied if you don’t know the design terms. Use basic language to describe your feedback.
Your designer doesn’t expect you to know the ins-and outs of web usability and best practices (that’s their job). But it is the basis of the design, so it helps if clients understand the designer’s approach. Here’s things you might not have considered:
So you’re not a web expert, but the design process can become a rewarding learning experience.
If you’re unsure about a color choice, ask why it was made. If the typography feels “wrong”, ask the designer what the reasoning behind their choice was. If a section is seems particularly successful, ask what makes those elements special.
By joining the conversation (rather than sitting and listening to a presentation) and learning about the reasoning process the designer went through, you’ll be better equipped to talk about the designs and your reactions to them.
If you don’t ask questions, you might not be able to give specific feedback because you don’t fully understand what the design is showing.
This one is pretty much limited to B2B web design clients, however it is a key point. Just because businesses, rather than consumers, purchase your goods or service, doesn’t mean that human interaction with the site disappears. This is one of the hardest parts of evaluating a web design, but it is important to think about how the humans use the site and anticipate their questions.
Just remember, your customer might be another business, but the visitor to your site is no doubt a real person, just like you.
The best part of hiring a web design company is that you hire a team of experts with years of combined experience, and most of us will meet you at your design comfort level. However, just focusing on these few things when working with your designer or design team will help you both understand what you are looking at as well as how to evaluate and give feedback that will lead to the best possible outcome, a killer website that converts in all the right places.
Do you have any tips for giving website design feedback? We’d love to hear them in the comments below.