Account Manager

Department: Client Services
Reports to: Strategic Director

Assist Project Management

• Participate in project kickoff meetings
  
• Serve as backup contact during projects
• Work with client on scope and buget changes
  

Maintain and Grow Client Relationships

• Serve as primary contact for clients once a project is complete
  
• Educate clients on range of Orbit services
  

Administrative       

• Close projects and invoice
• Document common questions and answers to better train future Account Managers
  

Competencies include:

• Strong communication skills; phone, written and verbal
• Experience in trouble-shooting project problems
• Accurate estimating of project time and cost
• Ability to analyze client needs to propose best solutions
• Business development, negotiation, and influencing skills
• Skilled at negotiating scope and fees of a project with prospects and clients
• Significant expertise in web marketing
  

Does not do, except for training or mentoring:

• Hands-on project management
• Creating, editing, or quality checking of client deliverables

Attributes/Soft Skills:

• Proactive, anticipatory communication skills with clients and project managers
• Strong knowledge of all Orbit capabilities

Education/Experience:

• Minimum Bachelors Degree
• 5+ years experience in creative firm in marketing, sales or project management in a creative services firm with at least 3 years managing client relationships

Contact Andy with questions or applications.

• web site design • 
• video + motion • 
• print + branding

• strategy • 
• creative • 
• Mighty-Site® • 
• content management • 
• kiosks • 
• identity • 
• collateral • 
• commercials • 
• portfolio • 
• newsletter archive

• 4043 N. Ravenswood Avenue Suite 316   •  
• Chicago, Illinois 60613   •  
• 773.348.4581   
• 

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